Custom orders are final sale. As this piece is unique for your home, we are unable to restock this piece.
In-stock items through the fine furniture division of the business have a 30-day return policy, with the original receipt or proof of payment.
For more information, visit our Returns Policy page.
We do our best to offer a range of shipping options at competitive rates for your orders. In some cases, we will also provide in-store pickup at our Ancaster location.
For more information, check out our Shipping Policy section.
Many factors go into custom crafting your piece, including size, type of wood, finish, and additional features and materials. Custom orders typically follow a 6-8 week lead time, but accommodations can be made to meet your schedule!
For additional details and a precise estimate, please contact us.
Custom orders require a 50% deposit up front, and the balance due on completion of your products.
Payment plans and financing options may be applied to specific projects. Please inquire within for more information.
You can pay using any of the following methods:
Everything is priced in CAD, but we still offer shipping internationally!
We are excited to work with everyone. If you are a trade professional, don't forget to sign up for our Trades Program here.
We do! Join our Trades Program here.
We're excited to have you join our exclusive Trades Program. Get started here.
We do! Please visit us at 1276 Sandhill Dr. Unit 1, Ancaster, ON.
All of our products are made in house at our Ancaster showroom. We have a 20,000 sq. ft. facility to build your custom pieces, with a 2-acre log yard where we sawmill our own locally harvested lumber. Follow us on Instagram @steel_and_timber to follow along our journey and see behind the scenes.
Our furniture is finished primarily with Rubio Monocoat Oil Plus 2c, unless otherwise specified.
To ensure your finish lasts for years to come, we recommend you use the Rubio Monocoat Surface Care for General purpose cleaning. Visit our supply store to order a bottle.